Immersive Museum TOKYO 2023

[Notes on ticket purchase]

• Purchased tickets cannot be cancelled or refunded. Please check with the Play Guide for details.
• The resale of tickets for commercial purposes is prohibited.

[Notes on admission]

• Show tickets on your smartphone or show your QR code in print. Please you (purchaser) and companion enter the venue together absolutely.
• Please note that you may be required to wait for admission from the start time when the museum is crowded,
• If you arrive after hours, you may not be allowed to enter.
• You can enjoy the show for about 60 minutes from the time you enter. There is no time limit.
• No re-entry after admission. No refunds will be given after admission.
• We provide an alternative route for visitors in wheelchairs and those using strollers.
• Please note that the opening days and hours of the museum may change due to various reasons. Please check detailed information on the OFFICIAL WEBSITE.

[Contact information]

050-1742-4548（Weekday 10:00-20:00 / Holiday 9:00-20:00）
*Telephone support begins from 1st/July
*11:00-17:00 until 6th/July
info@immersive-museum.jp

Q. How to buy?

Admission fees(Tax included)

[Date/time-specified ticket]
Tickets can be purchased from the official ticket website or at FamilyMart.

[Same-day ticket]
If there are still enough tickets available, date/time-specific tickets (valid only on the day of the event) will be sold at the venue.
Since tickets are often sold out on weekends, holidays, and weekday evenings,
we recommend that you purchase date/time specific tickets in advance.

*1 Children under elementary school age are not allowed to enter the venue alone.
Children under elementary school age must be accompanied by a parent or guardian.

*2 A maximum of three children of elementary school age or younger may accompany one parent or guardian.
Please be sure to bring identification documents for your child (e.g., health insurance card).

*3 Due to the dark space in the venue, for safety reasons, each parent/guardian is limited to 3 children of elementary school age or younger.
[for example]
If you bring 5 children of elementary school age or younger, you will need 2 parents.
If you bring 7 children of elementary school age or younger, you will need 3 parents.

*4 One discount ticket for the disabled can be purchased for one person with a disability certificate.

*5 One accompanying person may purchase at a discounted price for persons with disabilities.
(Only when purchased at the same time. Maximum of 2 persons including the person with disabilities)

*6 Please bring your disability certificate on the day of the event, as it will be checked at the entrance.

*Timed Entry Ticket will be sold on this website until the end of each entry time.

Payment

• International Credit / Debit cards (VISA, Master, AMEX, Diners Club, Saison, UC, JCB and DC)

e-Ticket

• Receive your e-ticket(QR code) via email after confirming your order.

Admission

• Show tickets on your smartphone or show your QR code in print. Please you (purchaser) and companion enter the venue together absolutely.

Q. Cancellations / Changes

Cancellations / Changes are not possible for this ticket after confirming your order. Please transfer your ticket (QR code) to your friend or family, if you can not go. We prohibit the resale of tickets at higher than our original prices for the purpose of profit. We will ask you to another time slot if you will be late at the specified time listed on your ticket(You may have to wait for your admission depending on be crowded).

Q. My ticket(s)

You also get your ticket on our website.

• In "My tickets" > "Track my order" at the header > Enter your order ID (number of after #) or email address which registered when you purchased > We send you URL on e-mail for order content inquiry.
• Time to live the URL is just 1 hour. Please access the URL within 1 hour.
• The link after you got email is invalid if you use once. If "error" is appeared, please do order tracking again.
• If "error" is appeared, please contact us from inquiry form.

About this exhibition

050-1742-4548（Weekday 10:00-20:00 / Holiday 9:00-20:00）
*Telephone support begins 1st/July
*11:00-17:00 until 6th/July
info@immersive-museum.jp

About ticket purchase

https://eplus.jp/immersive-museum-qa/

Nihonbashi Mitsui Hall (2 - 2 - 1 Nihonbashi-Muromachi, Chuo-ku, Tokyo)

Directly connected to "Mitsukoshimae" station on Ginza Line and Hanzomon Line
7 minutes walk from Tokyo Metro "Nihonbashi" station
9 minutes walk from Nihonbashi exit of "Tokyo" station on Yamanote line, Chuo line and Tokaido line

ACCESS